Privacy policy
Privacy Policy
Last updated: September 28, 2026
Hushly operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the “Services”). Hushly is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or complete another transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read this Privacy Policy and understand how your information may be collected, used and disclosed.
Personal Information We Collect or Process
When we use the term “personal information”, we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot identify or reasonably be linked to anyone.
Depending on how you interact with the Services, where you live and as permitted or required by applicable law, we may collect or process the following categories of personal information:
Contact details, including your name, billing address, shipping address, phone number and email address.
Financial information, including payment card information, transaction details, payment confirmations and other payment details. Payment information may be collected and processed by our payment providers.
Account information, including your username, password, preferences and settings, where applicable.
Transaction information, including the products you view, add to your cart, purchase, return, exchange or cancel, as well as your previous transactions.
Communications with us, including information you provide when contacting Hushly, such as through a customer support inquiry.
Device information, including information about your device, browser, network connection, IP address and other unique identifiers.
Usage information, including information about how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you, including when you visit or use the Services, place an order, communicate with us, subscribe to marketing communications or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you use our website and through cookies and similar technologies.
From our service providers, including when providers collect or process personal information on our behalf.
From our partners or other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with Hushly or which Services you use, we may use personal information for the following purposes.
Provide, Tailor and Improve the Services
We use personal information to provide the Services, process payments, fulfil orders, arrange shipping, manage returns and exchanges, send order notifications, respond to customer service requests, remember preferences, manage accounts where applicable, enable product reviews and improve your shopping experience.
This may include using personal information to tailor and improve the Services, understand customer preferences and recommend products related to your interests or previous purchases.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email or other channels where permitted by applicable law.
You may opt out of promotional emails at any time by using the unsubscribe link included in those emails.
We may also use information to show you advertisements for Hushly products or services on our Services or on other websites and platforms, including based on products you have viewed, purchased or added to your cart.
Security and Fraud Prevention
We use personal information to authenticate accounts where applicable, provide a secure payment and shopping experience, detect and investigate possible fraudulent, illegal, unsafe or malicious activity, protect our Services and maintain security.
If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password or other account access details with anyone else.
Communicating With You
We use personal information to provide customer support, respond to inquiries, communicate with you about your orders and transactions, provide information about the Services and maintain our business relationship with you.
Legal Reasons
We may use personal information to comply with applicable laws and regulations or respond to valid legal processes, including requests from law enforcement or government agencies.
We may also use personal information in connection with civil discovery, potential or actual litigation, other legal proceedings, and to enforce or investigate potential violations of our terms, policies or legal rights.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and subject to this Privacy Policy.
These circumstances may include:
With Shopify, vendors and other service providers who perform services on our behalf, including payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
With business and marketing partners that help us provide marketing services and advertise Hushly products to you.
When you direct or request us to disclose certain information or otherwise consent to disclosure, such as when necessary to ship products to you or through your use of social media integrations.
With affiliates or otherwise within our corporate group, where applicable.
In connection with a business transaction such as a merger, acquisition, restructuring, financing, sale of assets or bankruptcy.
Where disclosure is necessary to comply with applicable legal obligations, respond to subpoenas, search warrants, court orders or similar lawful requests, enforce applicable terms and policies, or protect Hushly, our Services, our customers or others.
Relationship With Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit through the Hushly store may be transmitted to and shared with Shopify and third-party service providers, including providers located in countries other than New Zealand, where necessary to provide and improve the Services.
Shopify may also process information relating to your interactions with our store and other Shopify merchants in accordance with Shopify’s own privacy practices.
In these circumstances, Shopify may be responsible for certain processing of your personal information, including responding to requests relating to information processed by Shopify.
You can learn more through Shopify’s Consumer Privacy Policy and Shopify Privacy Centre.
Third-Party Websites and Links
The Services may provide links to websites, applications or online platforms operated by third parties.
If you follow links to websites that are not affiliated with or controlled by Hushly, you should review their privacy policies, security practices and applicable terms.
We are not responsible for the privacy or security practices of third-party websites or platforms, including the accuracy, completeness or reliability of information available through them.
Information you provide through public or semi-public platforms, including third-party social networking platforms, may be viewable by other users of those platforms.
Our inclusion of a third-party link does not constitute an endorsement of that platform or its owners or operators.
Children’s Data
The Services are not intended to be used by children. We do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.
If you are the parent or guardian of a child who has provided Hushly with personal information, you may contact us using the details below to request that the information be deleted.
Security and Retention of Your Information
We take reasonable measures to protect the personal information we process.
However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security. Information transmitted over the internet or through other electronic channels may be subject to security risks while in transit.
We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain personal information depends on several factors, including whether we need the information to maintain an account, fulfil or manage orders, provide the Services, comply with legal obligations, resolve disputes, prevent fraud or enforce applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights in relation to your personal information.
These rights are not absolute and may apply only in certain circumstances. In some cases, we may decline a request where permitted or required by applicable law.
Right to Access
You may have the right to request access to personal information that we hold about you.
Right to Correct
You may have the right to request that we correct inaccurate or incomplete personal information that we hold about you.
Right to Delete
You may have the right to request that we delete certain personal information we maintain about you, subject to applicable legal requirements and exceptions.
Managing Communication Preferences
You can opt out of promotional emails at any time by using the unsubscribe option provided in our marketing emails.
If you opt out of marketing communications, we may still send you non-promotional communications, such as information regarding your orders, transactions, customer service requests or account.
We may need to verify your identity before processing certain privacy requests.
We will respond to valid requests within the timeframes required by applicable law.
International Customers
If you reside in the United Kingdom, European Economic Area or another jurisdiction with additional privacy rights, you may have additional rights under applicable law.
These may include the right to object to or restrict certain processing, withdraw consent where we rely on consent, and request portability of certain personal information.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Complaints
If you have a complaint about how Hushly processes your personal information, please contact us using the details below so we can investigate and respond.
For customers in New Zealand, you may also contact the Office of the Privacy Commissioner.
Customers located in other jurisdictions may have the right to contact their applicable local privacy or data protection authority.
International Transfers
Hushly operates from New Zealand and may work with Shopify, technology providers, payment processors, fulfilment partners, shipping providers, marketing providers and other service providers located in other countries.
As a result, your personal information may be transferred, stored or processed outside New Zealand or the country in which you live.
Where required by applicable law, we will take reasonable steps to ensure that overseas disclosures and transfers are handled in accordance with applicable privacy requirements and safeguards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technologies or legal obligations.
When we update this Privacy Policy, we may post the revised version on our website and update the “Last updated” date.
Governing Jurisdiction
Hushly operates from New Zealand.
This Privacy Policy and our handling of personal information are subject to applicable New Zealand privacy laws, including the Privacy Act 2020, as well as other privacy and data protection laws that may apply depending on where our customers are located.
Contact
If you have any questions about Hushly’s privacy practices or this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact us at:
Email: hello@hushly.nz
Country: New Zealand
Hushly
New Zealand