Shipping policy

Shipping Policy

Hushly

Last updated: September 28, 2026

Thank you for shopping with Hushly. This Shipping Policy explains how orders are processed, shipped and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully completed.

Orders are generally not processed on weekends or public holidays.

During busy periods such as promotions, holidays, sales events or product launches, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Times

Estimated delivery times typically range between 5–15 business days, depending on your location.

Shipping times are estimates and may vary due to circumstances outside our reasonable control, including:

  • Carrier delays

  • Customs processing

  • Severe weather

  • Seasonal demand

  • Public holidays

  • Logistical or transportation disruptions

Hushly cannot guarantee exact delivery dates once an order has been dispatched. Where no specific delivery timeframe has been agreed, we will arrange delivery within a reasonable time, subject to applicable New Zealand consumer law.

Shipping Costs

Hushly may offer free shipping on certain products, orders or during promotional periods.

If shipping charges apply to your order, they will be clearly displayed during checkout before payment is completed.

Shipping fees are generally non-refundable once an order has been dispatched, except where otherwise required by applicable law.

Tracking Information

Once your order has been shipped, you will receive a tracking number by email.

Tracking updates may take approximately 24–72 hours to appear after the shipment has been processed by the carrier. This delay is normal and does not necessarily mean that your order has not been shipped.

If you have not received tracking information within a reasonable timeframe after your order has been processed, please contact us at hello@hushly.nz.

Where Is My Order?

After your order has been shipped, the tracking link provided in your shipping confirmation email is the best way to follow your delivery.

Tracking information may take time to update as shipping carriers process and scan packages throughout their network.

If your tracking page shows no updates immediately after shipment, this is generally normal and should update as the package progresses through the carrier’s network.

Shipping Delays

While we work hard to deliver orders within the estimated timeframe, delays can occur due to circumstances outside our reasonable control.

These may include:

  • Customs inspections

  • Courier or carrier delays

  • Transportation disruptions

  • Severe weather

  • Peak shipping seasons

  • Public holidays

  • Unexpected logistical disruptions

If your order appears to be delayed beyond the expected delivery timeframe, please contact us at hello@hushly.nz. We will assist with investigating the shipment and determining the appropriate next steps.

Incorrect Shipping Information

Customers are responsible for ensuring that their shipping address and contact information are entered correctly and completely at checkout.

If an order cannot be delivered because incorrect or incomplete information was provided, Hushly may be unable to change the address, resend the order or provide a refund until the issue has been investigated.

If you notice an error in your shipping information, please contact us as soon as possible at hello@hushly.nz.

If an order has already been processed, fulfilled or shipped, we may be unable to change the shipping address.

Additional shipping costs resulting from incorrect customer-provided information may be the customer’s responsibility where permitted by law.

Lost or Delayed Shipments

If your order appears to be lost or significantly delayed in transit, please contact us at hello@hushly.nz.

We will work with the applicable shipping carrier or fulfilment partner to investigate the shipment and determine the appropriate next steps.

You may be asked to provide your order number and other information necessary to assist with the investigation.

If Hushly arranged the delivery, we will assist with resolving delivery issues in accordance with applicable New Zealand consumer law.

Delivered Packages

If tracking information confirms that your package has been delivered but you cannot locate it, please check around the delivery location, with other members of your household, neighbours and any safe-drop location used by the carrier.

You should also contact the shipping carrier directly to request further delivery information.

Please contact Hushly if you continue to experience issues, and we will assist where reasonably possible.

Multiple Shipments

In some cases, orders containing multiple items may be shipped separately depending on product availability, fulfilment location or warehouse availability.

If your order is divided into multiple shipments, you may receive separate tracking numbers for each shipment.

Receiving one item before another does not necessarily mean that part of your order is missing.

Customs, Duties and Taxes

For international orders, customs duties, import taxes, VAT, GST, brokerage fees or other charges may apply depending on the destination country’s laws and regulations.

Unless otherwise stated at checkout, these charges are determined by the relevant local authorities and may be the customer’s responsibility.

Hushly does not control customs processing times or charges imposed by customs authorities, governments, shipping carriers or other third parties.

Customers are responsible for complying with applicable import requirements in their destination country.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us at hello@hushly.nz as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered fulfilment or has been shipped, we may be unable to modify or cancel it.

Any eligible refunds will be handled in accordance with our Refund & Returns Policy.

New Zealand Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under applicable New Zealand consumer law, including the Consumer Guarantees Act 1993 where it applies.

Where applicable, customers may have rights if products are not delivered within an agreed timeframe or, where no timeframe was agreed, within a reasonable time.

Contact

If you have any questions about your order, tracking information, delivery or shipping, please contact us at:

Email: hello@hushly.nz

Hushly

New Zealand